At Sufol Bazar, customer satisfaction is paramount. Our return and exchange policy is designed to ensure that you have a seamless experience should you need to return or exchange your purchase. This document outlines the key aspects of our policy, providing clarity on the procedures and requirements involved.
Returns
Customers have a 30-day window from the date of delivery to initiate a return. To qualify for a return, items must meet the following criteria:
- Products must be unworn and unwashed.
- Items should be in their original packaging.
- All tags and labels must remain attached.
- A receipt or proof of purchase is required to process the return.
It is essential to adhere to these guidelines to ensure a smooth return process. Returns that do not meet these criteria may not be accepted.
Exchanges
For customers wishing to exchange items for different sizes or colors, we offer an exchange policy within the same 30-day period. To initiate an exchange, customers should contact us via email at info@naturelmate.com. This allows us to facilitate the exchange process efficiently.
Refunds
Upon receiving and inspecting the returned item, we will notify you via email regarding the status of your refund. If approved, refunds will be processed to the original payment method within 5-7 business days. It is important to note that shipping fees are non-refundable, which is a standard practice in the industry.
Non-Returnable Items
Certain items are classified as non-returnable, which includes:
- Sale or clearance items.
- Gift cards.
Understanding these guidelines is crucial for a satisfactory shopping experience. If you have any questions or require further clarification regarding our return and exchange policy, please do not hesitate to reach out to our customer service team. We are here to assist you in any way possible.